Policies, Forms & Documentation
For our customers, the distributors and dealers that sell Ferche Millwork products, we have some resources within this section to assist you. Please look through the documentation or follow the quick links to helpful tools just for you.
Ferche Sanding Policy
We believe that sanding is the key to a quality finish. We're not the only ones, by the way, every major paint, stain and finish products brand agrees. Despite that "fine Ferche finish" that our products have right out of the moulder, it's still important to prep the wood properly for finishing - especially with the rise in water-based finish products. Please click here for more information on Ferche's sanding policy.
Ferche Fire Ratings
Ferche has received Warnock/Hersey fire ratings from Intertek on door jambs and frames of 20, 45, 60 & 90 minutes. Each rating's parameters (min & max dimensions, etc.) can be found on the back Ferche Millwork Fire Rated Specifications Sheet. Please refer to that document for current rating information prior to ordering. If your project calls for specifications that fall outside of our current ratings, we may still be able to make your product and receive an engineering exception (additional fees apply and the evaluation may delay production times). More information is available at the Fire Rated Frames microsite at fireratedwooddoorframes.com.
Returns (RMA Procedures)
If products needs to be returned for any reason, they must be returned through the proper channels. Always work with the dealer or distributor from which they were purchased. Those entities will deal with Ferche for the proper credit or replacement. DO NOT return items directly to Ferche without paperwork and authorization or we will not be able to process your return request. As always, please work with Ferche Customer Service to ensure returns are handled properly and include the proper authorizations and documentation. Thanks!